A Second Witness

I had already reviewed this place once. When friends unknowingly visited the same restaurant four days later, they endured the very same treatment, bad manners in person, their time wasted, and warm words only for the audience online. So much for "dignity and respect, always".

A Reunion and a Request

Having met up with friends I had not seen in forty years at the Jerry Eze event, we were invited to their Airbnb apartment the following evening. My best friend, being the cousin of the lady, was asked to gather ideas on where to find Nigerian takeaway meals.

Given where they were staying, I looked up nearby locations for deliveries, unaware that they intended to collect the food themselves. My friend, already familiar with my experience at the restaurant the week before, felt that it was my exacting standards, rather than poor customer service, that had informed my unfavourable review of the place.

Against My Better Judgement

Whilst I disagreed, he prevailed upon me, and against my better judgement, I shared details of this place along with an alternative. As it was a Sunday, there was a possibility that the restaurant could fulfil an order placed early and collected later. We did not share anything else about my experience, so as to eliminate any bias towards the outfit.

They received the information after attending church in the early afternoon, and set off to collect the order in the late afternoon. It was a single order for the four of us: the old favourites of okra stew and semolina for my best friend and me, and egusi stew with pounded yam for our friends.

A Familiar Disappointment

They had their own ordeal: a bad attitude from the chef, who closed the door in their faces, whilst the manager who had cut off my call during the earlier episode now played the apologetic service provider, distancing himself from the situation whilst asking for a good review.

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My friends had their time wasted. The food was not ready when they had agreed to collect it, and there were others also waiting, in what looked less like a busy day than a business accustomed to holding customers in hock once an order has been placed and no alternatives remain. Coupled with a lackadaisical manner, it amounted to taking on more than they could handle.

They ended up going to McDonald's for a bite, because they could not even get basic snack food elsewhere, before returning for a long wait to collect. More than an hour of the afternoon was lost on a business that has no concept of the value of time.

An Apology for the Audience

Their public reply, posted to my Google Maps review, read as contrite yet revealed itself as mere sophistry. They assured me that they "treat everyone with dignity and respect always", a claim my friends could comfortably refute, having had a door shut in their faces by the chef.

They were glad I thought the food good, gutted that I felt the call was dropped, and insistent that it was not from their end and that they had rung back before seeing the review.

Yet the warmth arrived only once the review was public. Had that courtesy been extended in the moment, my friends would have had a very different afternoon. An apology prompted by an audience is not service; it is damage control.

The Verdict

With a second, unconnected customer having had the very same experience, one can conclude that the first review was not off the mark. When people show you who they are the first time, that is who they are. Whilst I am still sparing them the ignominy of being named and shamed, they would never be recommended again.

The meal was passable, yet the okra stew never reached my expectations in aroma, taste, quality, or quantity; it was forgettable. Our friends fared no better: they had wanted egusi and were served efo riro instead, with pounded yam, and were offered an extra portion of pounded yam only on condition that they left a good review. It was another case of food advertised on the app proving unavailable once the order was placed.

To think I had suffered the indignity of excusing bad manners for the sake of good food, only to find that the food I really wanted did not make the grade. Best to blot it out of memory: a brief encounter to end all encounters.

Reference: my original review, "Essential Snobbery 101: Good Food Is No Substitute for Good Manners" (akinblog.nl, 23 September 2026).

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