Accessibility and a Tale of Four Airports

Blind Spots in Accessibility

An AI-generated infographic on the blog content. (Click to enlarge.)

I have come to notice how many blind spots exist in the provision of access and accessibility services across so many domains. Nowhere was this more obvious than at the international airports in Manchester, Amsterdam, Paris, and Cape Town.

Using the customer assistance service, the first thing I noticed was that while a space had been set aside for people who required help to get around the airports and then to or from their flights, the toilets were never nearby.

The ideal would be simple enough: situate the toilets close to the waiting areas, and perhaps ask the people who actually use the service what they would like improved about their experience.

Lost Without Signage

In Amsterdam, there was a setup where you had to go through security simply to use a toilet. I was beside myself with frustration and discomfiture when I needed the facilities, for there was no information or signage to guide you, and all at the risk of soiling yourself.

You wonder, did anyone really think about what the need for an accessibility service actually entailed, or did they merely tick a box for providing a space without any further consideration? The mind boggles.

One would think the most immediate need of anyone using that service would be reaching the toilets without being lost in the wilderness, like the Israelites of old.

A Tale of Four Airports

The failings were not all of a kind. In Manchester and Cape Town, the problem was the sheer distance from the waiting areas to the toilets, which becomes acute when you have no one to look over your things.

Paris, frankly, was forgettable: language barriers at an airport that deals with an international clientele, and the experience of being abandoned without any information on who would serve you or how you would be taken around.

I raise all this not out of grievance but out of expectation. We all want to travel and enjoy the experience as much as possible; it is the very reason we apply for airport assistance in the first place, expecting not to be put upon or frustrated by it.

In Fairness to Staff

To be fair, the staff are generally helpful. The trouble is that some airports are badly short-staffed. I can recall one occasion where a single member of staff had to handle four passengers who all needed this service at once. You feel for them, caught in a logistical mishap that leaves us victims of what amounts to sheer incompetence higher up.

Cape Town, I must say, has provided the best help of all. I am met at the flight and wheeled through passport control to baggage reclaim, where my helper is joined by another to collect my luggage. I am then taken to the taxi stand, where the two of them help load my things onto the vehicle, as happens at no other airport.

Priority Spaces Ignored

Beyond the airports lies the public understanding of disability, or of needing assistance. I have lost count of the times I have boarded a bus and found the priority spaces for the pregnant, the aged, or the disabled not only occupied by seemingly able-bodied people, but taken up further by their bags and goods, the owners totally oblivious and unconscious of those who need them.

Sometimes you will be noticed and offered the seat, yet I know how many times I have had to ask, especially on the trains or on the tube in London.

Not Fred Astaire

Walking the streets presents another dilemma, as I use a walking cane. Though I am a brisk walker, I would not pretend to be nimble on my feet. Even so, you find people expecting you to give way, as though you were Fred Astaire stepping out to dance, cane in hand, sweeping across the pavement with the fluidity of a swan floating on the air, displaying the kind of dexterity that modern dancers could never aspire to perform.

Well, I simply stump my cane into the ground and wait. You go around me, rather than expect me to manoeuvre around you, when you have perfect ambulation to swing, swerve, skip, or jump. The walking cane is not a fashion accessory; it is an aid to get me around.

Mind the Blind Spot

Access and accessibility have their requirements, so please, do not usurp the space ahead of those who need it more than you do. None of this is difficult to put right. Site the facilities where they are needed, staff the service properly, and, above all, ask the people who use it. That is all we are asking for, and it is not very much.

These, after all, are the blind spots that good intentions leave behind, and they are mended not by grand gestures but by the simple act of noticing. That, in the end, is all accessibility asks of any of us. Thank you.

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