Showing posts with label personnel management. Show all posts
Showing posts with label personnel management. Show all posts

Thursday, 29 September 2005

Of Chief Insolence Officers

Before we proceed
Let me conclude before I start, these are the lessons from my story.
When you have resigned, strive to maintain your professional integrity but not at the expense of your well-being.
No matter who is your mentor, do not become a clone just in case you also clone the terrible traits.
You can be a good manager without having to subsume your integrity for the purpose of fulfilling your role, honest definitely garners more respect.
You have every right to be different and act differently but beware of the universe of stupidity bordering on the utterly absurd from which you will never recover once you have arrived.
Honestly aspiring to great things is noble, pretending to be great when you are not is not an aspiration.
Learn from history and move on to make a productive future.
Always seek the light of knowledge in all your circumstances, knowing where you are at is the most important part of knowing where you are going.
Just move on when you are done
You might be well acquainted with the saga of my career progress in the summer months of last year where one encountered the unusual phenomenon of the resigning party being on the verge of a nervous breakdown.
It transpired that on learning that my then boss (Mr Tragedian) had nothing to offer but more of the same, the only option left to me was to seek more productive prospects for my career.
This was coupled with the complete lack of support for my decision to undertake a post-graduate programme in Information Technology.
One has moved on, though it is with amusement and incredulity that Mr Tragedian lack of foresight has left my role unfilled and that function in complete disarray within that organisation.
As it goes, the systems one used are still quarantined in the concern that information contained therein might still be relevant; the same systems still hold a pride of place even after an office move.
Door signs of hopeful excess
One notes with interest the fact that the department one worked was named CIO where the O inferred Office and not Officer. Mr Tragedian was beaming when an old colleague from another placement visited and could have thought the sign on the door to his office meant Mr Tragedian was the CIO.
Mr Tragedian was Chief indeed and obviously some kind of Officer in the organisation; but spare me the Information part.
Indolent, Insolent, Idiot, Irresponsible, Irreverent, Irritable, Indiscrete and Insulting would read better for the "I" part. He was most of that to many but that trait was literally Invisible to his bosses or he had something on them such that he had it all sewn up. The mind boggles.
Situations vacant filled from without
Most recently, the CIO retired, fine lady she was, considering anytime we met in the elevators we talked about hats, being a wearer of hats myself.
There is something about the sophistication of ladies in executive positions that sets them apart from ladies who are not in the fast track. [Just an observation, corroborated by a few.]
The way things were last year, there was the fear that the CIO would be replaced by Mr Tragedian who somehow exuded the schizophrenic ability of being able to smell like roses to his superiors and like dog-shit to those below him.
Mushrooms would be more content with their culture of farming than staff that had to report to him. [Mushroom farming is a euphemism indicating the act of keeping ones staff uninformed, de-motivated, treating them dishonestly, disrespectfully and with disdain - expressed as "keep them in the dark and feed them shit" - just how mushrooms are cultivated.]
As good fortune would have it, someone else was brought in to fill that post and rightly so. Mr Tragedian had so clogged up every progressive function that helped the enterprise that the attrition rate could beat world records. His promotion would have just promoted the range of his damaging influence.
Protégés of shame
Even more word comes out of the grapevine of how protégés of Mr Tragedian who have mastered the art of management by utter insolence have been read the Riot-Act by the new CIO.
The whole culture of terminological inexactitudes [lies] to embellish untenable situations [failures] as problems created by others have been busted; big time.
Those managers now live in the same terror that they have to-date unleashed on the others they manage. One cannot complain; what goes around comes around - that is good enough for anyone.
It is rumoured that Mr Tragedian probably has the fattest complaint file in the toothless and ineffective HR department that seems to be so efficient in handling holiday requests but not resolve weightier matters of employee conflict.
It is even a greater shame that one of the managers who had a good case on the Mr Tragedian's incompetence did not have the bottle to pursue it to a conclusion; he is now on his way out. Well, a manager without balls will not fit in any ball game. Anyway, lessons might be learnt from this situation.
Ridicule beyond expression
Mr Tragedian once had as part of his quite generous remuneration a well-appointed Mercedes Benz car befitting of his status in the company. He then negotiated a settlement in that allowed him acquired a mobile home truck which has replaced his car.
That truck is now his working vehicle that it elicited the most unkind of comments from the new CIO to ensure that the truck is parked not only appropriately but out-of-sight.
The joke in town however is the warning parents should give their kids when it ends up in a caravan park - whilst some may say "Don't play with that man", the better command is "Don't even as much as look at that man and run like hell if he as much as steps in your direction screaming at the top of your lungs"
As one just has an indifferent view of the whole matter, ones unconcerned distraction is diverted by the question - How ridiculous can one get? With Mr Tragedian, he has only just begun.
References

Saturday, 20 December 2003

HR Departments - Homo Rapprochement departed

Would HR become the Rock Stars of the Age of Talent?
This tome is hardly a whipping post for HR Departments but a radical assessment of what function they serve.
In all the organisational upheavals that have characterised changes in organisational behaviour, focus, goals and results, one can say Human Resources or Personnel Management Departments have been the dinosaurs that have held back the winds of change.
Generally, HR represents every negative impression of resources they engage for the bringing value to the organisation. Think retrenchment, reorganisation, downsizing, rightsizing, outsourcing, offshoring and so on, quintessential HR black arts aplenty.
Reform of personnel management
There is no doubt that the context of Personnel Management is in need of radical reform. They set the parameters on which employee value is quantified and remunerated.
One has yet to see a letter from HR that recognises employee value apart from the initial employment offer letter occasional promotion or salary increase notice. HR never drives those aspects of recognising employee value.
Quoting liberally from Tom Peters' Re-Imagine!.
HR people are a classic example of "staffers" who are looked upon with suspicion ... as the ultimate paper-pushing, form-demanding, "just say no" bureaucrats.
Maybe they have earned that reputation. Maybe they have mostly behaved bureaucratically. But that is ancient history. (I pray).
We acknowledge (right!?) that this is an age where value will be created on the basis of Intellectual Capital. And if that is duly acknowledged, then we must also (obviously) acknowledge that it is an ... Unadulterated Age of Talent.
And to continue this incredibly pedestrian logical chain ... if it is an Unadulterated Age of Talent ... WHO IN THE HELL OUGHT TO BE LEADING THE PARADE, ENERGISING THE ENTIRE VALUE-CREATION PROCESS?
The HR people.
(Duh.)
If they conceive their jobs correctly. If they understand the monumental nature of their opportunity.
It is an interesting point that the board of directors recognises that their HR departments are too staid for the job of headhunting the next CEO or senior partner in an organisation.
Supposedly, to attract talent one has to be talented. Do not get me wrong, there are many talented and valuable people in HR, they are also caught up in the absurd organisational barriers we all experience that sap talent and value in haemorrhaging quantities.
The change the HR department has to under-go involves changing from law-enforcers (police officers) to lawmakers (leaders). Law enforcers need a quality of subjectivity to profile the lawbreakers.
Lawmakers are supposed to be more objective, visionary and forward-looking, shaping society in such a way that citizens are encouraged to be adherents of the law.
Lacking impetus
One recognises there involves a leap of faith to contemplate such a career realignment. However, HR should recognise that they should be at the forefront of talent resourcing, realising the potential that brings value to the enterprise.
They should create the visionary concept that makes management understand that productivity improvements come from engaging the employee in all aspects of their lives - making them happy at work whilst being considerate of their lives outside work.
HR has tried to be radical with the employee recommendation programme where an existing employee can recommend someone else for a job in the firm.
Where the recruitment processes are objective, talent involving people who have worked together before can be invited into the organisation; abuse however can be incestuous as to recruiting similar dead-weights killing value and productivity.
As pedestrian as Victorian
Enough of the notices informing us of CCTV recording possible reprehensible behaviour and codes of practice and conduct. If HR had been in the job of emancipator 21st Century value recruitment, those notices would not see the light of day.
There is no doubt that if all HR does is wrapped up in Dickensian practices of work and pay robotics, they function does not belong in the enterprise, rather it should be outsourced to Professional Service Firms that are experts to seeking useful talents that contribute to the bottom line and company profile.
One place where HR is in peril of corporate irrelevance is where permanent employees are treating so differently from contracting and short-term employees. There is some need for differentiation, but not where the firm is acknowledging value and contribution.
Not appreciating value
Typically, only permanent employees are invited to Christmas parties or functions like that, whilst through out the year, the contractors put in as much toil and sweat to bring value to the enterprise.
They are part of that whole productivity chart, bringing in fresh thinking and ideas that could be lacking in permanent staff.
They at times prevent creative teams from fossilising. An infusing of such temporal talent in HR departments might just make a whole world of difference.
Once again in the paraphrased words of General Eric Shinseki...
"If HR hates change, they are on the way to irrelevance"
The New HR Department.
The Company policy is to recruit talented and creative minds, allow ideas to flourish, recognise and compensate employee value, inspire independent thought.
Dissolve unnecessary corporate barriers, listen to reasonable comment, promote excellence and condemn sycophancy. Encourage everyone to give their best and understand why their fail to improve.
Outlaw empires within the enterprise, expect commonsense to rule in decision making whilst being objective. We galvanise change and respect the uniqueness of our talent base.
Finally, we appreciate everyone who works for this organisation in whatever role, you are really our most valuable assets and we would do everything to keep you realising your ambitions and career goals for as long as you as you work for this company.
I acknowledge the phrase Rock Star of the Age of Talent is an idea from Tom Peters in his book Re-imagine. ISBN UK 1 4053 0049 3