Hotel life: Habits and loyalty

On loyalty and benefits

I would be the first to tell you that loyalty schemes and customer loyalty matter. This especially when you are a frequent traveller for business and for leisure.

Now on holiday in Gran Canaria, as is my custom when I have the time and the means, which I did more frequently before my encounter with cancer, I see that benefit even more.

On a broader note, it is only in exceptional circumstances that I fly on airlines outside the SkyTeam alliance, usually when there are no connections or I really want to save time on travel, as travelling out of Manchester always included a stopover in either Paris or Amsterdam. Being a SkyTeam elite member by reason of frequency of travel or the class one chooses to travel grants privileges of access and service that takes the humdrum out of the travel experience.

When it comes to accommodation, most of my bookings are through Hotels.com, with them, for every 10 nights spent in hotels, I get the average cost of the 10 nights as an award to use for another stay.

A hotel to show and tell

However, back to Gran Canaria, I cannot stay anywhere else but the Hotel Riu Palace Maspalomas, which sits as a white colonial-style edifice backing onto the dunes of Maspalomas. I first came here in September 2007 and I have probably spent over 200 nights at this hotel altogether, which a number of stays were up to 3 weeks at a time.

Too many things set this establishment out as unique, exquisite, exclusive and one of the top hotels to stay at in Playa del Ingles. On service, on location, on comfort, on friendliness, I feel so much at home here. I walk into the hotel and there is always someone that recognises me at the reception and I am known by name. I have never had to introduce myself after my first visit.

In all, I am welcomed, like family, well beyond just a returning guest. Firm handshakes, the banter, the laughter, and much else, signals to the new recruits at the reception or the restaurant, that this is a guest that is also family. The refrain is almost always, “Welcome Mr Akintayo, to your second home.”

Just what service is about

On the quality of service, I will just leave this here, I was last here in time, November/December 2016 with my best friend. Once we had dispensed with greetings, the Chef de reception went into the inner office and brought out an envelope containing a USB key that had been forgotten by my friend.

There are many observations to follow this, that they kept a seemingly insignificant thing that even my friend had no idea had been lost at this hotel, that they believed sometime in the future, I will return and that they immediately had the presence of mind to present the lost item even before I was checked-in.

Then, upon being given a room, I was not satisfied because it was on the first floor and the view obscured by palm trees. Without insisting, I just asked if it was possible to change my floor. One of the newer receptionists recognised I was a returning customer and had a chat to her manager. The next day we were moved to a top floor room with stunning views.

Whilst, I may have noticed some changes to the service I have been accustomed to, the quality remains high and the number of returning guests still maintains a high percentage. People might say hotels usually have a high attrition rate of staff, that is rarely the case with this hotel. I know staff that have been at this hotel since I first came in 2007. That is life at this hotel and a little homage to loyalty.

Akin is away

Working like a dog

Gosh! I have been working like a dog, all hours of the day and especially the witching hours to get things done before I go off on holiday.

A holiday that has been postponed for 6 weeks because my dear partner would not imitate me in one specific respect, one does not run for the train, else in this case, a trip and crack – leg in plaster for 4 weeks – thankfully, at a time the planning was still tentative.

I threatened to book a trekking holiday to see the spectacle of a hobbling tourist but relented.

At the same time, I had postponed the commencement of my thesis to allow for my holiday only to now find myself looking for an internet café in Playa del Ingles to do submissions, my recommencement having started on Tuesday.

So, my last working day came and I was still in the office at 8:30PM, took a cab home only to find that my partner had packed the whole Summer collection, like I was about to chaperone Donatella Versace in a remake of the Airport (TV series) 63 suitcases bar one at Heathrow Airport – lighten that load – we dumped 6Kg of stuff to stay in limit.

Comfort ye by payments

OK! We were traveling Comfort Class, whatever that means – extra 5Kg baggage, 8cm leg room, then, I found I was traveling a souped-up EasyJet service, we were paying for cabin service on a flight that would last 4:30 hours and the joys of noisy babies to help one relax and sleep off the whole flight. Arkefly they call themselves – never again after this holiday – but I suppose package holidays with charter flights do have their surprises.

Then, we were picked up at the airport and we had a tour of all 4/5-star hotels and apartments in Playa del Ingles before we arrived at our hotel last and just ready for dinner.

I decided on half-board accommodation with all the trimmings, the thought of looking for restaurant for 17 nights did not appeal to me and the Riu Palace Hotels brand does dish out luxurious cuisine in themed restaurants apart from the fact that company has the stomach of a child, it whines for food to my utter distraction.

We took our seats at the restaurant and checked-in afterwards, I was a bit disappointed because I thought I had an apartment-type room, but it was OK, not very large but well decorated and a balcony to boot.

Beside the seaside

I did not request a sea-side view because I felt I would get a Fawlty Towers room with the quip, the sea is just over the dunes, so I thought our orientation was towards the town though I could not see a prominent feature at that time of the night.

Later on, I found that the hotel was patently for holiday-makers, poor Internet service, no newspapers delivered to the door, I really should learn to take a holiday properly, imagine, I travelled with my laptop, well, because, I do need to make some critical submissions for my thesis.

Anyway, I woke up in the morning and looked out on the balcony, I saw the sea, yes, I saw the sea and my holiday had just begun.

Strangely, no one reads newspapers at the breakfast table, I need to, “chill-out” as they say in street parlance, I should stop counting the days left and do what I came to do – I have worked really hard, I should play doubly hard.

Ole!