Dreamscape: I said hire me

Untouched by Touch

It was one of those contactless payment nightmares, and it truly was a nightmare. I was with a close family friend, and we had boarded a train within the city to travel from one location to another.

Upon arrival at my destination, my mobile phone simply refused to provide the NFC-related information and contactless payment interaction to let me through the exit barriers.

Despite my efforts, my friend easily exited and waited for me as I began to look like a fare dodger. However, I had indeed touched in where my journey began and was struggling to touch out.

A Free Pass Granted

One of the staff came to help, first directing attention away from us before moving us outside the perimeter of the checking system. Effectively, I was beyond the exit barriers and could go on my way.

However, having touched in, if I did not get a legal touch out, I could potentially be fined almost 10 times the cost of travel. I needed this resolved before I was subject to a cash grab from my account.

Finding a Solution

Upon reviewing transactions on my phone, I found that the entry contactless system had failed to register my touch-in properly, posting an Error 21, indicative of a fault with the system rather than a mistake of my own making.

I approached the staff who called in a technical architect to review the error. While acknowledging the error was not my fault, he opted to do nothing about it as he prepared to take his dogs out for a walk. As far as he was concerned, the cost was too minuscule to warrant concern.

Meanwhile, in my examination of the information related to the error, the company admitted fault and offered compensation for the inconvenience. As the architect was walking away, I inquired about the compensation, and he promptly signed off a few free tickets for daytime and nighttime travel.

Fighting My Corner

It was his attitude that was grating, inconsiderate, and failed to recognize the needs of the customer. To which I vocally stated, for all to hear, “If your company needs a technical architect with an eye for detail and solutions to help the customer, please immediately hire me.”

That was completely out of character for me; I am not typically one to express myself in that manner. However, I felt irked and disrespected; it needed to be said. All that agitation, and it was only a dream.