Tuesday 30 June 2015

Nando's: Poorly run and rundown round the corner

Cravings for the simple
I have my fast food cravings that I indulge every once in a while and I get it at Nando’s a restaurant chain founded in South Africa serving a Mozambican-Portuguese fare based around chicken.
So I stepped out of my home to visit the Nando’s round the corner, since it was close and I discovered that just a few weeks before.
It was not a good experience, I was in and out within 10 minutes having hardly taken a bite of my chicken before logging on the Nando’s website to express my disgust at the place, the service and much else. They asked for feedback and they got the whole lot of lock, stock and two smoking barrels of irately annoyed.
At the end of the multiple choice interactive questions where most answers tended towards the dissatisfied and strongly dissatisfied, I was offered a free-form text box to give them a piece of my mind below:
Feedback the rotten tack
The staff was sullen and unwelcoming, barely interacted when I got there apart from asking if I had been to Nando's before.
The cable on the PIN machine was all screwed up, simple attention to detail like that became the revelation of bigger problems.
As I went to get a plate and cutlery, a complete order had the receipt slip put on the food, when my order arrived it was all piled up on one plate with the ramekin of coleslaw sitting on my chips, that was just disgusting, I was speechless up to a minute.
Though the waiter offered to replace my order, I kept it, but one taste of the chicken was enough and I just walked out literally leaving the food untouched.
This is the WORST Nando's I have ever been to ever, tables had bits on them and I had to dust off my seat, it is a poorly run and rundown place, it needs many new things from personnel to the look of the place - probably parachute in a manager from one of your better run restaurants to sort this place out.
A disgrace...
Then again
On that note, I still had a craving for a Nando’s still, so I went to another restaurant right in the centre of town where everything was an improvement on the last that it would not have bothered me if one thing was out of place.
Thinking of it, it might just as been the attitude of the staff at the other place that made for my seeing every minor thing wrong in that restaurant, but it goes without saying, I can excuse many things except with it comes to the service, the personality and the engagement that makes a restaurant experience worthwhile.
I do not go to eat out to take aggro with my food, no matter how gracious I am feeling. That is what I had to tell a French waiter in Paris many years ago when he seemed to feel a bit unhappy with his day that he felt he could take that out on the customers, I was ready to leave and by the time I had warned him to behave, he had lost the prospect of a generous tip.

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