Responsibility rarely appreciated
With power, it is said, comes great
responsibility, which I am afraid is rarely appreciated by those who hold it.
It is understood instead by those on the receiving end of it, and sometimes
only once that power has been lost.
People have wielded power without any
consideration of the qualitative and quantitative consequences of what that
exercise of power affects.
Authority that resists questioning
Understanding power is an interesting
concept. I find myself in situations where people with administrative
authority, and therefore essentially powerful, enforce their will expecting
never to be questioned, daring anyone to challenge their decisions.
Whilst I am rarely confrontational, I
can be quite persuasive. There is something about life, experience, and the
ability to communicate that allows for a rather subtle use of power, one that
can change the effect of how others use theirs.

An AI-generated infographic on the blog content. (Click to enlarge.)
Months of quiet resistance
For months, I was under the stressful
and overwhelming use of power from above to implement solutions I was neither
comfortable nor confident in.
The change itself was a worthy one,
intended to improve the user experience of remote users across the board, in an
environment where the inefficiencies were costing an estimated £1m a week. The
pressure, in that light, was understandable. It was also pushing us towards a
solution that was not ready.
None of my misgivings were intended to
stall anything; they were there to inform, and they informed to the extent that
what was beginning to look like the abuse of power eventually eased off.
It was not one single event, but a
progressive occurrence of battling the odds against expediency, until
eventually the people involved drew up chairs to listen to my concerns.
When urgency met reality
At the same time, management were
pushing for emergency and immediate implementations, even as issues that could
not be ignored emerged.
There was also a miscommunication that
almost put everything we were trying to do in jeopardy. What we were planning
to do and what was relayed to the user community were not the same thing, and
the gap between them caused panic. The whole communication had to be revised
completely.
Providence, not luck
It would be easy to call what followed
luck, but it was not. It was the combination of the persuasion, the issues, and
the miscommunication that created a perfect storm of providence, one that
applied the brakes and forced a fundamental review of everything we were doing.
It was the kind of rethink that
returned us to what should have been due process all along. Everything had been
moving towards unreasonably immediate implementation, but the rethink bought us
more than a week to put the proper processes in place.
Suddenly, I had more than a breather.
I had the scope to do things right, as I shepherded the proposal from technical
review, through approval, and on to the mass deployment that starts tomorrow.
Stewardship over naked power
The power of persuasion does hold
significantly more influence than the naked use of power to achieve ends for
ends' sake.
However, it is the stewardship of
power that matters more. Stewardship includes the understanding of restraint,
the willingness to be accountable, and knowing the responsibility that comes
with having custodianship of power rather than ownership of it. It is knowing
when to use that power, and when to hold off before it becomes the reckless
use, or abuse, of it.
So much can be achieved when you
understand the power of use as distinct from the use of power. I find that life
does equip you with a great deal more wisdom, and wisdom is considerably more
powerful, even when others seem to wield power without the background that life
and experience give you for the just use and exercise of responsibility.
Related blogs
Blog - The
Folly of Promises Before Practicalities
Blog - Authority
Without Consent
Blog - Badly
Designed Systems Are Just That
Blog - You
Do Not Get A Painter to Fix Another's Art
Blog - A
Picasso No One Can Repaint
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