Thought Picnic: In aid of posterity

The absence of skill for success

I spent 6 hours attempting to remediate something I had planned to do for not more than 90 minutes and this was fielding a request for assistance in which I was asked to cast an eye on some activity for its correctness and suitability for the purpose intended and it failed woefully at both.

If my patience was tested, my calmness did little to betray it. Something in my nature demanded the kind of endurance with keeping my counsel in the hope that our engagement which had not fully delivered the outcomes might just bring into focus the functional inadequacies in my quarry and the desire to do better.

Almost hopeless at method

I needed to review the meanings of two words, ineptitude: the lack of ability or skill, and incompetence: the inability to do something successfully. We do have the tendency to conflate the meanings and consider them synonyms, but they are very far apart in terms of context.

My interlocutor had planned to do some things or imagined things had been done and even with following a clear set of instructions failed at implementing what he intended. I could say ineptitude contributed to the inability to use the instruction set and the result was incompetence because whatever he set out to do was not accomplished and he could not understand how and why it was not.

A call upon absent ability

Just to imagine that someone has been bestowed to such responsibility having convinced the unlearned that they are capable and there is no challenging assessment or scrutiny of their abilities apart from the pressing demand to fulfil requirements that within that setting they know can be done but have no wherewithal to achieve.

It is a different thing if, in some way, there was a prospect that growth was possible, but my doubts outweigh my hopes. I am lumbered with a sense of kindness, maybe also of duty to ensure that whoever might replace my friend will not be assessed by the propensity to the maladroit of their predecessor by reason of any form of similarities that might prejudice the process.

The significance of posterity

At one time, I thought I was doing it for him and it might well save his job and lengthen whatever employment contracts he has if he can learn from this, but posterity is of pertinent consequence, the ground we lay determines how we are succeeded and the legacy should be praise at your departure rather than relief that what you have done has not laid the situation to ruin if the opportunity presented itself.

Yet, we have not all been so perfect, we have made errors sometimes too shameful to recall but quite defining of our careers and the determination to better and strive for excellence. It is not a hopeless situation, just one where the prerequisites for hope are not very present.

Blog - Showing courtesy to others' time

Keeping up to excel at it

It is the challenge you rise to

“Let me ask is it hard for you to be up to date?” That was a question from an ex-colleague with whom I have maintained contact on a professional and social level for the last couple of years. Our conversations weave in and out of life and work issues. I never tire of addressing any of the things that come up for discussion.

My professional Information Technology career started in October 1988, but things have changed so radically over the last 32 years. My niche area of expertise that I was first co-opted into began in 1996 and there have been so many iterations of the product that though the fundamentals are the same, the scope of its influence is humongous.

The answer is simple and it is likely anyone else will answer in the same vein. “It is not easier, it requires more discipline, practice, and reading. Experience helps, but new things are new things, you have to learn them properly.” I spend a lot of my free time learning to be better at what I do, because change is constant, not keeping up leads to irrelevance.

“If you don’t like change, you’re going to like irrelevance even less.” General Eric Shinseki

Thought Picnic: The business of not becoming arboreal fish

When fins are not limbs

“Everyone is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.” This saying is usually attributed to Albert Einstein, but there is much controversy as to whether he ever said these words. Whilst it is important to responsibly source the provenance of a quote, we should not be distracted from the import of the uncredited aphorism.

There are times I have wasted my energy as a fish trying to climb a tree. I moderate and caution myself in how I represent myself, hoping not to use the negative to incapacitate my ability, just in case, I find the insight eventually to excel in an area where heretofore I could not begin to believe I had the means or wherewithal to have a voice.

Collapsing the plinths of adulation

Just over 6 months ago, I was contacted enthusiastically about a business proposition, that appeared to have scope and prospect even if the basic idea was in need of refinement. With me being looked upon as a leader, I immediately put aside my doubts, more personally about what I could do that I did not pose the essential questions to help refine the focus.

Strangely, I felt quite uncomfortable that demands would be made of me that would leave me exposed even as I did not want to disappoint my beloved interlocutor nor dampen their passion. As I was in the midst of planning some personal activities, I put the thoughts aside.

About a week ago, I saw that the sketchy ideas that were discussed had taken root and gained a vehicle of expression. This dream had become a reality and the next stage of marketing had begun, this is place where this person had all the expertise to carry a product to a market and begin to make a business that met a need.

Encourage creative expression

In trying to escape from the trite, I opined to another, “I'm glad you're getting to do what you love, nothing as fulfilling as doing things that are impactful; food leaves a memory and creates an enduring desire to relive the moment. It comes from the artistry and expertise that produces it in the first place.”

Someone who had taken the joy of cooking to the point of creating an online kitchen and fulfilling orders was having a time of their life, I could only be pleased for them. Yet, in me, there was that fish again attempting to climb a tree. I needed to provide encouragement without the use of clichés, recognise that what was being done was more than commendable and avoid allowing my sense of inadequacy get in the way of earned and deserved acknowledgement.

There are people who see us as sources of inspiration, living up to that kind reverence that we decline in self-deprecation and apparent lack of achievement in our own eyes presents a chasm between where we are placed and where we place ourselves. Our modesty becomes a refuge from the responsibility demanded of our counsel, guidance, and advice.

Not everyone can do business

Entrenching the accolades, I was offering, I averred, “It’s a journey you’ve started, and it will get better and more rewarding.” The process of setting up is hard, it takes a lot of perseverance to keep at it and make a success of it.

In the end, combining the separate events of two people taking their dreams to the market and working on growing their custom, I found I could still remain a fish, though not one trying to climb trees; just one that is naturally suited to its environment and thriving therein, a fish in freshwater, swimming in the abundance of life and resources.

“The spirit of business is an awesome thing, it's not something I have had much insight or acumen in, I am just a knowledge person. I think it takes amazing ability and talent to build a business around ideas meeting a need and I wish you the very best.”

Being an entrepreneur demands the skill, the drive and the expertise I have not realised currently I possess, my kind of fish is not striving to climb trees, yet, for everyone who had been able to take an idea to the place of selling a product growing in demand, you have found waters in which you can be the best fish you can ever be. Swim, live long and prosper.

Tackling doubt to stand out

We are not that complete

On my Twitter timeline a few days ago, I saw a message from someone I was following who works in my line of trade and is a respected supporter of our community of technical geeks and tyros.

What he had to say was he had about 12 years of working with a main product that most of us cut our teeth on before it began to diverge and diversify from an on-premise kind of infrastructure to embrace the cloud. I started working on the main product in 1996.

We have both watched the evolution of this product along with cloud integration, the cloud part is now becoming prominent in a co-management co-existence that is it now not enough to have a broader experience without the practised activity in the cloud. What surprised me was his admission that he felt like he was behind left behind by the new developments and so becoming concerned about his future prospects.

Overcoming my doubts

I cannot say I gained any satisfaction from learning that someone I assumed was a consummate Jack of al trades from his mastery of part of the subject felt he was not proficient enough in a developing area. I had recognised my limited exposure in the same area and was working hard at acquiring the skill, understanding, knowledge and insight into the workings and best practices.

If anything, it made me begin to question my doubts in my ability, for as I have been looking for new jobs I have mentally excluded myself from profiles that suggested some knowledge of certain fields when I probably had enough of the requisite understanding and exposure to meet the stated requirements and with the wealth of experience should be able to grow into the role to demonstrate proficiency and acumen to excel in it.

Taking on new bouts

I find that as I rate my competence, I am lacking in confidence to venture out and apply for some roles, thereby limiting my choices towards the opportunities that come my way. I feel like I need some sort of reassurance and advice, maybe even a pep talk, I am not sure. What is clear to me is I probably just have to put myself forward, deal with the rejection if that is the result or rise to challenge if they want to take it further.

I am digging for that resilience from within me to face what is ahead. Even in my doubts, I must fight some bouts.

Essential Snobbery 101: The majestic art of conversation with a fork and knife

The distraction of gadgetry

There are times I tend to check my old-fashioned view of things just to determine if I have been left behind by the times, or I am being too judgemental. Yet, there are some things that should never become old-fashioned, like respect, courtesy, consideration, the art of conversation and basic table manners.

On our trip to Cape Town, there was a family sitting in the front row, the young man, about 10 years old, was wearing his mega headphones connected to some device on which he was playing dexterity games that had him hooked on the stroboscopic effects of the lights and colours as if hypnotised as he pressed buttons incessantly without being able to get to the next level. I saw that much.

In that time, getting his attention was literally impossible, for each announcement, the air steward had to come round to have his mother prod him to take off his headphones. The same for when the food and drinks trolley came down the aisle, he was completely disengaged from our reality. He had left the responsibility for everything, his comfort, his safety and maybe his welfare to others.

No human skill gained

It would be easy to blame this on technology, but we have been doing technology since before it became commonplace; the benefit in human interaction cannot be underestimated. It is the responsibility of guardians to ensure that this aspect of growth, education and development is nurtured and fostered because it would always matter above the version of the game being played.

From my perspective of grandparenthood, I could see no particular development beyond gaining the skills to be a forklift operator, maybe even by providence the operator of an unmanned combat aerial vehicle (UCAV), also known as combat drones, I just fear for the victims of decisions made without human or humane insight, which cannot be gained by just playing games, for life and lives are not a game.

Fork and knife 101

In another setting, we were in a restaurant where another family on a night out were tucking into cuisine that called for the basics in table manners. The use of cutlery, for which the abuse I witnessed began to look like entertainment. Now, how people choose to eat their food is up to them; you can have your soup through a straw for all I care, though, that is why a spoon is provided.

I have occasional issues with chopsticks; they are quite different in Chinese restaurants, where they are wooden, roundish and long, suited for eating from shared dishes, compared to Japanese restaurants, where they are short, as the communal sharing of food is not traditional, and for the Koreans, they are metal, as a test for whether the food offered to royals was poisoned. If my handling fails me, I switch to the customary cutlery.

I would guess the spoon, knife and fork are the somewhat universal standard of cutlery, and any education should include the basic use of the knife and fork. Yet, from what I observed, my tendency to disgust quickly became one of sympathy, as I could not have been the only one to have watched the swordplay and farmhand’s use of a garden fork without the urging of a heel, all on a plate of pasta or a pizza.

Opening doors with skill

If anything, just as it is important to give our kids swimming lessons, it is critical to impart the appropriate use of a fork and knife, whether at home or as part of a primary school curriculum. I hate to say, these rather fundamental skills have decided whether one has access or not to certain circles. How conversation, social skills, and emotional intelligence have been the determining factors in fitting in or being an outcast. We can’t all be anarchists in the service of some obscure counterculture raging against the establishment. It is not a bad idea to ensure this is done early; adults devoid of this skill are not a sight to behold if one were to suggest it is a situation to be pitied.

On another table, everyone was on their phones, preferring the virtual to the company of those you are attending dinner with. I can only wonder what to say. It is bad manners at first, and where do you cultivate the art of conversation if you cannot do it at the dinner table? Except for emergencies, the phone can wait, respect the company you have or decline the invitation for your virtual world. We can be better behaved; we only have to put some effort into it.

Thought Picnic: The career skill of knowing chances, choices and risks

From before

I will like to continue on the blog I started yesterday on the response of Atul Gawande to the question about why he left the politics of being a policy wonk in the White House to return to medical school and take up surgery.

Blog – Thought Picnic: Becoming less dependent on the fortunes of others

“I wanted to be less dependent on the fortunes of others in making my own career; I wanted to be able to develop and voice my own ideas. And then there was this desire to have some skill besides just being at the abstract level of policy and work at that level. So I returned to medical school instead of taking up the offer to work on welfare reform.”

He went on to say about surgery, “I loved the sense of skill. And it reminded me of politics in some way – that the really good surgeons had to be like really good politicians in being willing to take chances, deal with risk, know that your knowledge and your skills are uncertain.”

Of skill to do

“There was this desire to have some skill besides just being at the abstract level of policy and work at that level…” Here, it is apparent that Atul Gawande had to make some serious life-changing and career-defining decisions. Whilst he did not knock the idea of being involved in policy making, he realised he needed to have other skills such that when the need for policy derived from his being dependent on the fortunes of others dried up, he will still be fully able to chart his own course.

It is also quite revealing for him to suggest that policy work was quite abstract rather than practical, even though policy has a way of affecting people’s lives. Yet, it was clear that if he had stayed, he still had ample opportunity within that political setting to be involved in welfare reform.

“I loved the sense of skill…” Yet, in leaving policy work for medical school and specialising in surgery, he had found a new vocation and calling, a sense of skill that went well beyond the abstract.

The excitement in the sense of skill is captured in his applying his acquired policy knowledge to his growing medical skill that he found ways to conflate politics and surgery in the following response.

Of chance and risk

“It reminded me of politics in some way – that the really good surgeons had to be like really good politicians in being willing to take chances, deal with risk, know that your knowledge and your skills are uncertain…” In essence, no knowledge in all his fields of endeavour was lost, rather the whole body of knowledge had become uniquely his own experience.

This experience is what now allowed him to understand the similarities between good politicians and good surgeons, and one might even say any profession where ability, skill, expertise and experience matters.

For we all have to be willing to take chances where there choices are not as obvious or the course is uncertain. In that, there is risk, some calculable and in other cases quite unquantifiable that is becomes somewhat adventurous, because from another viewpoint, noting ventured is nothing gained.

Knowing the uncertainty of skill

Many of us may be risk-averse, but without understanding risk and exploring the possibilities beyond what we know for certain, we risk living unproductive, mundane and boring lives with sadly unpromising careers to boot.

In all this is the ultimate lesson of knowledge and wisdom, that is to know what you know and what your skills can achieve whilst being very cognisant of the limitations of your knowledge and beyond attempting to bluff your way past issues where you have no ideas, you are geared to learn, to research, to reach and to extend yourself to acquire new knowledge and chart new courses.

The awareness of the fact that our skills even when well-honed might be uncertain to dealing with particular situations that we might have to adapt or withdraw to reflect and relearn is one of the greatest gifts of self-development.

My experience

Having worked in the Information Technology industry for about 28 years, I am well aware of the limitations of my skills, however, more importantly is the fact that I do not always have the answers or solutions to problems or challenges to hand.

In many cases, the knowledge to tackle an issue has only come from being presented with a particular situation that requires a resolution and since not all situations are the same, the solutions will differ.

Yet, all this knowledge becomes part of the body of knowledge uniquely mine that is a subset of my wider experience beyond just my profession and when presented with a similar set of circumstances again, I will probably be better equipped to provide a resolution much quicker than when I first encountered that setting.

I have never feared not knowing, nor have I been held back by not knowing what to do, rather, I have seen such challenges as new opportunities to broaden my knowledge and then return to resolve that conundrum, and doing the next thing. There is excitement is not remaining stagnant, but in pressing on and moving on.

These responses laid the ground for the beginning of the lecture on the subject – Why Do Doctors Fail? [PDF Transcript]

I hope to cover that lecture in some detail in another blog.