My Pages
Sunday, 13 March 2016
The Big Short on my life and those of others
Wednesday, 11 March 2009
Banking on new local realities
The difficult rebirth
Getting my mail out of the post box the other day there was a letter from a once familiar organisation with I had not communicated for about 4 years, because then they sent me a letter that they were being absorbed by another bank.
This one had a new logo but more or less the same name it had from when it was an autonomous entity – the credit crunch is doing things radical to the banking sector, in this case Fortis Bank which is now essentially a public utility rather than a bank since it needs government support has had to regurgitate the ingestions it took in over the last few years.
All these onetime seemingly well run banks that were acquisitive with reckless abandon using management models that made the acquired banks look like they were being run by charlatans now all seem to be run by charlatans – it is appalling to say the least.
Show me the building
So, my mortgage bank that was once in the belly of Fortis is now back as an autonomous entity alas I do not get a bailout that closes my mortgage book and lets me consider other things to do with my money.
Though we are all keen on the flexibility and convenience of online banking, I like to know that my money can still be found in some building built of bricks and mortar able to weather storms and having some human being with whom I can converse if I have issues.
I do however commiserate with those who had to queue up for miles round the streets for hours to get into their bricks-and-mortar bank when things seemed to be going belly up – a man cannot be persuaded of a greater cause to run to than to know that there is a run on the bank that he banks in.
Fought for by four
Walking down through the local shopping centre where I live we have 4 automated cash machines representing four banks, one of those banks – PostBank – has now formally absorbed in the bigger ING Group conglomerate but the cash tills have been retained – letters declared that too, sometime ago.
So we have PostBank, ABN Amro, ING Bank and at the far end of the shopping centre, RaboBank, all with walk-in offices apart from PostBank which is now part of the ING Group.
ABN Amro, the subject of the worst banking constipation and expectoration including the discomfort of food poisoning that could hit any bank, the nemesis of the Royal Bank of Scotland in the United Kingdom and Fortis in the BeNeLux had always had the longest opening hours including Saturdays.
Imagine my surprise when I found that my local ING Bank had refurbished its offices, extended its opening hours for the shopping evenings and also will open on a Saturday.
Crunch is global, service is local
Amidst the global consequences of bad banking decisions made by professionals who had forgotten the fundamentals of client service and risk, I would presume the seedlings of competition on the high street have been sown once again between banks.
Less of the adventurism that left many shipwrecked in waters far from home and back to the trusty, thrifty, parsimonious simple local customer who needs basic services, wants easy answers to nagging questions and likes to see the manager rather than being fobbed off by some personal assistant that has created the mystique of financial deity around the boss that their hubris resulted the chaos we now grapple with.
Methinks one should call in on Saturday for a hair cut even though I have none to lose – there should not be much between banks and the barbers, we have all been given severe hair cuts already – now, if I decided to move my account from some far-flung place to my local bank, there might just be a beer mat and pen in the bargain – such extravagance for pennies with the potential of pounds.
On reflection, I think Not!
Tuesday, 16 October 2007
Local situations in global straits
Global rates
The effects of globalisation have come to my little corner of the world. 6 years ago when I bought my place, I accepted the going fixed rate of interest on my mortgage because I felt rates would go down for the foreseeable future and they did for at least 5 years.
This November is the time for a rate reset and suddenly I wish I knew back then in 2005 that there was a possibility for a rate hike that would see one shelling out a lot more than one ever has done before – that is the credit crunch and rotten sub-prime loans in America filching my disposables. Arghhh!
Local arts
At the same time, I have attended the meeting of our house-owners association which in itself is a bureaucracy that churns out rules that makes one think it is a hostel block.
Beyond that, the entrance atrium had the Y-semaphore indicating the name of our block, but some of the residents felt it did not match up to their aspirational goals of having escaped a working-class label.
So the uppity ones banded together into an arts committee to remodel the atrium which has ended up with a dark green marble wall and plants that cannot stand the atmosphere, any wonder? – it could as well be the well-appointed entrance to a funeral home – how depressing.
Global talk
In the early times, all notices were sent out in Dutch, after a few years, we had them in English too, but imagine my surprise when the notice that ended in my mailbox also had a Japanese translation.
Translation is an inappropriate word because the English version leaves out information found in the Dutch version which states that someone on the fourteenth floor had been pouring deep-frying fat down the drains which were are all clogged up again, just over a month ago. Again? Miscreants!
All versions advise us that it is forbidden to throw fat down the drain as the native version states that translations are offered in English and Japanese to which many a nationalist might remonstrate that we all have to learn Dutch if we live in the Netherlands.
Strangely, the English version goes on the offer the tip to pour warm (not hot!) fat – in their words – in a milk carton and throw that in our communal refuse bin, nothing that the Dutch or Japanese would find useful it seems.
Local meets
A Japanese colleague at work did laugh when he read out the Japanese bit, though I thought there were a good too many pictures (kanji) for little information, I must commend the writer for bringing the Far East to the West.
I do wonder if English would now be allowed at the annual general meeting because the I last attended, my Dutch comments were applauded for their comical value than the seriousness of what I had to say – I have not be that participatory in apartment block politics just for the fact that they end up like Dutch meetings – the desire to congregate and be heard but never reach workable decisions as one stands out antagonising everything regardless of substance.