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Showing posts with label apartments. Show all posts
Showing posts with label apartments. Show all posts

Monday, 2 March 2026

Cape Town Apartment Chronicles

Making Do in Cape Town

As a writer of blogs, I could write a review and start a travelogue of all the apartments we have stayed in, the restaurants we have visited, and other venues, whether for tourists or not. However, I suspect you are more interested in your holiday than in a commentary, especially about things not going right.

We checked out early from a place in Rugby to take another apartment in Pinelands. This is something we usually do: splitting our living arrangements in two and having an overlapping day to move from one location to another. Only once have we not done this, because the new place was just 200 metres away and the host had agreed to an early check-in.

The Rugby Apartment

The place in Rugby was one we liked after a few adjustments, including a visit from the host to try to make amends. However, the critical issue, as Brian noted, was that the place lacked a feminine touch. Broadly, it offered just the practical things for essential apartment living. For days, this niggled until the microwave played up and I had to use a mug to scoop food into another pot.

So, I wrote to the host to highlight the issues rather than complain, and this reflects some of what we have experienced with apartments in Cape Town.

Hello, I'm staying at your apartment with my partner. At first, I thought we could manage, but I need to inform you of a few things before I write a very honest review of our experience. It is a lovely place; we are comfortable and feel safe. However, you cannot manage a property from a lock box.

We are very domesticated people and are usually in Cape Town twice a year, sometimes for more than a month, staying in places as varied as Camps Bay, Sea Point, Foreshore, Muizenberg, and Bloubergstrand since 2019. We have a good idea about apartments, service, and the quality of accommodation.

First, we asked for a spare set of keys, which, as I informed you, we have always had with other places. Then, the size of the apartment is about half the over 600 square feet advertised on Booking.com.

Basic stuff: not enough hangers in the bedroom, many crooked. That's manageable. You have a kitchen but no kitchen knife; we bought one yesterday, just as there are no kitchen scissors. The Power Defrost and Power Level buttons are not working on the microwave. This was the last straw for me, because the prawns for our stir-fry ended up cooked, or we would have had to wait hours for a proper thaw.

The clothes rack should have been replaced; it is full of rust, and we can't hang clothes on it. We could use the clothesline, but we are strangers here. There is a litany of things I could list about the homeliness of your place, but we can manage. As I have said, you will need to visit your apartment to see that things work or are right. Having a lock box is not a substitute for that responsibility. Thank you.

We ended up buying a proper kitchen knife, and this is the third time we have had to do this. It could have happened many more times if Brian had forgotten to bring the typical kitchen utensils we had acquired over time: spatulas, a sauce ladle, and some deep bowls.

When the host came to visit, some 30 minutes behind schedule, he brought a set of ten hangers and a bottle of plonk that might have passed for cooking wine, if Brian's taste for alcohol had not got the better of him.

Moving to Pinelands

After church yesterday, we packed up for this new place in Pinelands, which backs onto a Jewish cemetery just about 150 metres away and is clearly visible from the seventh-floor window. You can bet my vivid imagination is under serious curtailment, and I hope the rational will overwhelm the irrational, as I do not intend to lose my mind in the process.

We encountered the usual issues again. People do not cook, hence the kitchen setup is lacking. Once, we had to buy a pot, and this place has just one pot for cooking. There is no kitchen knife, but we already have one. Surprise: there is a pair of scissors in the kitchen drawer.

There is a thriving takeaway and fast-food culture in South Africa, where ingredients for food can be organic, fresh, and healthy, but people are not cooking, except when they have a braai.

Two bedrooms, not really the size that was advertised, but that is a minor point. There is a worktable from where I am typing, but no centre table in the living room, as if we should eat off our laps. In the fire escape, we found two stools and a floor mat that matched the one in the apartment. I think we can consider ourselves resourceful.

Making the Space Work

We had to change the orientation of the bed, as it was just wrong. When our hostess returned that afternoon, she agreed that the realignment was better. However, what I cannot understand is the dearth of sockets in these apartments. We had to get extension leads with dual sockets to have somewhere to plug in our devices.

She cannot remember the Wi-Fi password, as the two she provided did not work. Meanwhile, I found a way around the issue. The Google TV box connected to the television has a Wi-Fi hotspot feature, but when switched on, it disables the Wi-Fi connection. Usually, the WPS (Wi-Fi Protected Setup) button on the router should work, but we failed to get a link.

I connected the Google TV box to the router with an Ethernet cable and set up the Wi-Fi hotspot. That way, we have Internet connectivity without the fuss, or we would have had to wait until Tuesday to get that sorted.

Meeting Miranda Priestly

We joined her in the lift and, whilst she understandably refused entry to another resident with a shopping trolley (though there was enough space for all of us), it was the mother holding a baby that she barred, which left us stunned. Her explanation: "I am the Miranda Priestly of this apartment block." The funny thing is, on my first visit to South Africa in May 2015, I did watch The Devil Wears Prada on my outward flight. I did not expect to meet her in real life.

We have different panoramic views of Table Mountain, and just a glimpse of the sea, even though it is almost seven miles away. For that alone, I am not so forlorn this far inland in Cape Town.

A Google NotebookLM AI Audio Overview Discussion of this blog

Monday, 14 December 2020

Service does involve being serious about providing it

Hoisted by Houst

When Brian arrived on Friday, he tried to sort out a few issues with our apartment on Saturday, like he was able to connect on WiFi he was getting no Internet connection and getting a spare set of keys. Once again it showed why it is preferable to book hotels with apartments rather than AirBnB-type arrangements though this was presented on my Hotels.com portal where I have been a loyal member for 8 years.

Our apartment in a complex is managed by an agency called Houst that seemed to find ways to exhibit levels of intransigence and incompetence, this will not be the last word on the matter. Whilst they have garnered many 5-star reviews, the length of the 1-star reviews is well over half of the 5-star ones, with negligible reviews in between. This is indicative of probably an outfit that excels despite themselves and underperforms with deliberate urgency.

Brian’s call should have elicited a response email, a reference number and some idea as to when the Internet issue would be resolved, none of which happened. When I arrived late on Saturday, after attempting a call, we decided it all best dealt with on Monday.

Quick to the buck

Today, we began with the need for a second set of keys even splitting it into having just a key fob for the main gate and the entrance to the apartment block, to no avail. A hotel would easily have provided a second set of keys where there was more than one guest. It just pointed out the indolence of the agency.

On the Internet matter, I was having none of the nonsense about having not connected properly, this simple networking situation is my bread and butter, it has been for almost 30 years. As I suspected, I contacted the Internet Service Provider (ISP), the account for our apartment had been suspended for the non-payment of bills.

It might not have been the responsibility of the agency to pay that bill, but they should have taken on the responsibility of checking all advertised services were in working order before accepting guests. Nothing is as irksome as to find that you have been short-changed by unprofessional and inattentive outfits quick to the buck but slow at the muck, it just sucks.

Fixing it ourselves

At a point, I did consider paying the bill to get the service back pronto, though it would have taken 24 to 48 hours to restore the service and we were already in the 4th day of a month-long stay. Eventually, we decided on getting a MiFi dongle with oodles of gigabytes to play with and connect up to 16 devices. This immediately solved the Internet access problem, and if the apartment eventually gets the service restored, fine.

As we were going out, we saw the Building Manager’s office, but she was on the phone. On returning, I had a word with her, and she said I could have a key fob for a deposit to be returned on our departure. If Houst had bothered to Know Their Customer and the apartment they were letting, this information would have been present either for them to have spare key fobs or inform guests of that availability. My honest opinion is the service Houst provides or my experience leaves much to be desired.

At the end of 6 email exchanges where my views were clearly and forcefully expressed without losing my composure or courtesy, their last response was a boilerplate dereliction of service. “Thank you for your message. I will pass this on to the host and keep you updated.” I am not holding my breath on any improvement on their part. Never again is my consolation for any new booking and hopefully when we get our places and need to have them managed by an agency.

It is behind us and we can enjoy our holiday and time together without the frustration of dealing with atrocious customer service.