My Pages
Saturday, 19 September 2015
My food haunts in Berlin and Paris
Monday, 17 September 2012
Catching up on the times
Tuesday, 29 June 2010
I believe I cannot fly in Nigeria
This is not only cause for concern but outrage, there have now been 11 fatal air crashes in Nigeria since 1995. One can say, the once good air safety record of Nigerian air travel where your could trust that you would get there leaves one in serious trepidation that it is all now more like a getting there on a wing and more prayers than you could mouth as your life flashes before you in milliseconds.
We have lost senior military personnel, precious children, politicians, leaders and everyday citizens to events that are in need of serious investigation and resolution as why air safety records have plumbed the depths of disaster, sorrow and fear.
Hardly a month ago, there was an air crash where senior military officers lost their lives, in the space on just a year there have been four.
There is the possibility that the Sultan of Sokoto was involved in this air crash, however, like all air crashes in Nigeria, we first hear there were survivors, such that history now informs us to fear the worst and hope for the best, till all the facts are out.
Of judgment and action
However, if as it seems, this plane took off in a raging storm and crashed just at the end of the runaway, I can only imagine what foolhardy dare-devilry allowed for this take-off in a tropical storm and the risk analysis that went into this take-off against what might have elicited an alternative expert decision.
There is a case for grounding all flights in that country with the emergency of getting to the bottom of why these crashes happen from pilot training, aircraft safety, weather monitoring for aircraft turn-around and whether the expert judgment of professionals gets overruled by influential passengers.
I do wish there are many who survived this crash and pray the good Lord grant strength and fortitude to those whose loved one’s perished as they bear their loss.
Friday, 12 September 2008
AKO is hardly the best at rush hour
Shopping time for the commuter
In the commuter world, the station is a place where everyone should appreciate the context of time and the instant gratification required by customers to get in, grab something, catch the train and relax in a seat fiddling with whatever was acquired.
I have however come to the conclusion that many shops in Amsterdam Central Station have no idea of the setting in which they are based.
The shops may very well know they have a market but they do not understand their customers, the characteristics of shops in the high street are quite different from those in a train station and very different from those in an airport.
The psyche of a shop
In the high street, you have time to browse and flit around in perpetual indecision till you end up with something really expensive that you never really needed.
When you shop at the airports, the purchases could be impulsive or based on the need to acquire gifts for those back at home – you may not have as much time, but you would hardly be in a panicky rush to get on your plane, except where you do not arrive on time to check-in, in which case you would hardly be shopping.
Corner shops or late night shops are a different genre; they are open until just that time when ghosts have finished putting on their makeup; they are that last refuge to interact with retailers because you have missed the regular shops and just need a quick TV dinner or something that prepares you for the next body engine trouble.
Rush-hour in tardy shops
When in comes to station shops, it requires a completely different mindset and business model – those shops are in premium rent areas, the customers hardly have the time and they definitely want prompt and efficient service, at least, that is my opinion.
For three days now as I have half-rushed to catch my train to work in the rush-hour at because of the newsagents in the station, the experience has left me quite seriously annoyed.
First off all, these newsagents has three shops in the station and somehow have failed to get it right for all sorts of reasons.
A Knock Off
For the want of controversy, AKO [Source: AKO.nl - Online boeken bestellen – In Dutch, the online site of the store] which prides itself as the best bookshop in the Netherlands seems to be failing in its prime purpose at Amsterdam Central Station.
It is almost unimaginable that at 8:00AM in the thick of the rush hour the all the newspapers are yet to be stacked up, at the most accessible store at the East side of the station, half the papers are still on the trolley in cellophane wrapping and chance has it that the one I want is in the pile.
One can go to the West side but the queues are just interminably long, with much more variety, the choices are their to keep you there for longer than it healthy for your heart; further down near Platform 14, the papers are staked up but the price scanner cannot read the barcode, forget the queues, they are long too.
Poor staff management
It is absolute chaos at times, as you find staff that should be at the tills doing other things around the shop and the queues stretch out into the concourse – I would presume the customers have another hour before their train.
In my case, I only have minutes and by the time one has walked to perimeter of the station for what should have been available 10 metres from the entrance of the station, one is almost running for the train – it is utterly beyond the pale.
The other day, they put a greenhorn on the till, he spent minutes charging the wrong price and giving out excess change along with his obvious state of discomfiture, I heard enough of the Dutch in the customer’s frustration when he cursed about how they could have put an inexperienced lad on the tills in the rush-hour.
I do wonder if these stores realise that people who pick up a newspaper really have no time for food parcel queues – in fact, I have seen setups in London where on trust people are able to use a paper dispenser, saving time for them to catch their trains with dignity.
Today, it was the Platform 14 store, a queue 10 deep and just one till available whilst the other staff were stacking shelves with non-essentials, I just could not wait 10 or more minutes to pay for the paper so I put it back.
They can sort this thing out
I am incensed that I ended up having to travel an hour without my paper just because there are three shops in the station that cannot seem to be managed properly with a clear knowledge of their setting.
These shops probably have to open earlier to stack up their shelves in time, they definitely need to have staff manning all the available tills in the rush-hours, the greenhorns should only do the quiet hours, in the meantime they can be stacking shelves if necessary and the prices of all major international newspapers should appear on a price board, just in case the scanner cannot decipher the barcode.
Thankfully, I am not the regional manager of that group of stores, else a good few heads included mine might have rolled for what is just gross incompetence and the lack of attention to the possibility that customer impatience could have lost them a good deal of business.
Sunday, 13 August 2006
Not leaving on a jet plane soon
A place off the itinerary
The news is full of passenger woes of not being able to board flights or endless queues at British airports.
A foiled terrorist plot, either intended or imagined, whichever the case, it is causing serious disruption to our way of life and freedoms as restrictions are imposed on the so many who are trying to visit the land of the free – the United States of America.
Somehow, we may never know if these plots would ever have been carried out, but the list of items that have been banned from cabin luggage would make travellers look like refugees who have just escaped a situation with only their shirts off their backs.
No handbags, no glass cases, no liquid medication, baby milk should be tasted by passenger, no contact lens solution, free-range tampons – what is this world coming to?
We soon might not be able to pass urine on the plane as the combination of urine and disinfectants might release noxious fumes.
My advice – cut America out of your itinerary, let them visit instead; then cut air travel out, if you can avoid it. However, this is also a British problem, air travel is no more looking like the fastest means of travel of you are visiting continental Europe..
The domestic science of explosives
Somehow, the banned stuff can be concocted into some sort of explosive to bring down planes, it all sounds like science fiction, and not to say that Al Qaeda seems to be been accorded a status of scientific genius that can use everyday items to create dangerous stuff.
I did not fully appreciate this craze till I went through Schiphol Airport; all the rubbish bin compartments were open and visible, and this was not for the cleaner to empty the bins but as a response to our fear of terror dressed up as being secure.
We need a rethink about all this terror stuff, name-calling and lumping groups together under an Al-Qaeda banner is getting us nowhere, the more we advocate our freedoms the more we lose our liberties to quests for greater security.
These terrorists seem to create a stampede without anyone realising if the reaction is real or imagined, obviously, democratic governments are adopting more authoritarian slant to governance all in the name of greater security.
The sooner we begin to review the causes of terror and why people take up such despicable causes, we leave ourselves with false sense of security.
For one, the British government has dismissed comments by Muslim leaders that our foreign policies in certain Middle-East countries leave us vulnerable as facile – well, we ignore that view at our great peril.