Monday, 7 May 2018

Hotel life: Looking for "Helpless people"

Woken too early for my liking
Considering I am a very light sleeper, I cherish every minute of sleep I get which rarely is longer than a 3 to 4-hour stretch before I am awoken and have to work myself to sleep again.
This morning at my seemingly lovely hotel which is part of a large hotel chain in Cologne, I was woken to an emergency by the fire alarm and after the catechism in German, we were given an English translation.
Evacuation! Evacuation!
“There is an emergency in the hotel, please leave your room and close the door behind you, do not use the lift and follow the directions to the front of the hotel.” Then, it said something about the staff and that I should look for “Helpless people”.
Bags and everything
That would be funny if I was not woken at that hour, but as I was in my pyjamas, it was easy to step into my trainers without even doing my laces and with my key card to hand I grabbed my cane and made down the three flights of stairs.
The number of evacuees that had left their rooms with their belongings were numerous, if we were fleeing a serious emergency, it would have been a looming catastrophe.
As we approached the front of the hotel, the “Helpless people”, which I eventually got to realise were supposed to be the “Helpful people”, the fire warden and staff assigned to handle emergencies beckoned to us to come into the hotel.
The frying pan was saved
He explained in German to the many guests and just told me in English there is no problem. Someone came to my aid and explained in detail that it was a kitchen incident of the chef leaving the pan on the stove for too long which triggered the fire alarm.
Thankfully, no one was hurt including the frying pan, but have I seen how not to do a fire drill or event a real evacuation? Then, please, like I always say in countries where English is not the official language, whilst you all speak English better I can ever speak your language, always get a native English speaker or a teacher of English to review your public announcements. Helpless people, indeed!

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