Monday, 11 August 2014

Customer Complaint II: Spices African Restaurant, Manchester, your spice is shit

Silly me
Smarting from my encounter with Currys PC World, as a glutton for more punishment I went online shopping again for food through Hungry House.
I typed in my postcode and I clicked on African cuisine and a list of 5 restaurants showed up, most of which serve Nigerian fare but only one of them was online, it was Spices African Restaurant and so I placed an order of various meals totalling £51 including delivery and I received a confirmation that my order was acknowledged and pending.

My order and confirmation

A few minutes later at 19:18, I received an email confirmation that my order would arrive anytime between 19:40 and 20:25, at which point, I began to salivate with Pavlovian expectation.
My hunger angered
At 20:18, an hour after my order was placed, I received a phone call; I almost jumped out of my seat to get my order from the door when the caller asked who he was calling. Quite strange since he would have had the order and that was where he got my phone number from.
I gave him my name as he asked if I have put an order to his restaurant through Hungry House, I replied in the affirmative and at that point he told me my order was to be cancelled because there was no one to deliver it. I was stunned.
I remonstrated that having confirmed my order, it meant they had what I ordered and were able to deliver it, but he was having none of it as he told me to call Hungry House to cancel my order and seek a refund.
Pissing me off
At which point I asked if that was how he did business, but he was nonchalant. Angered and frustrated, I offered that Spices African Restaurant would not get a good review for this, to which he replied something to the effect that I could go and do my worst.
I called Hungry House to complain since they are acting as the portal and escrow service to Spices African Restaurant and they were none too pleased. I was given a £5 voucher towards y next Hungry House order and my money would be refunded within the next 3 working days – a rotten inconvenience, but I am not finished with Spices African Restaurant yet.
Closed for business
For the moment their account has been suspended on Hungry House like the other African Restaurants that might have been involved in sharp business practices as Spices African Restaurant, except for Tae’s Tavern which is currently undergoing refurbishment.
Why are they all offline? Spices African Restaurant was put offline after my complaint
Suffice it to say that Spices African Restaurant has probably gotten away with such rotten service without consequence or repercussion because no one pursues the matter beyond the exchanges on the phone, but I am having none of it.
Bad business mien
It saddens me that many ethnic businesses take a lax attitude to customer service and handle the importance of first impressions with levity, almost oblivious and unconcerned of the damage it can cause the reputation of their business and the loss of custom.
As the business begins to fail, they attribute their difficulties to external factors when the problem is principally their attitude to cultivating respectful and considerate customer relationships. This is the stuff vendettas are made of, especially one that leaves a hungry man too angry to think of food until the blog is completed.
Spices African Restaurant, you crossed the wrong man and you have not begun to pay dearly for this. Your spices are rotten, your Africanness is suspect and your service as a restaurant is a disgrace.

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