Friday, 15 November 2013

Thought Picnic: To the letter for the better


Getting the letter too right
If I am to access customer services anywhere, I take the time to find out what is expected of me to easily obtain the assistance or service I need.
There is nothing like having too much information at hand to help determine what you really want and in the same vein; it prevents the situation where they could persuade you into going for something else that does not suit your purposes.
When I went shopping for my high specification laptop that came with 4GB of RAM but had a capacity for 16GB, I had obtained the information for the 16GB option, bought the default configuration and upgraded the laptop at home; saving me, about £200 if I went for a laptop fully configured to me desired specification.
I visited the shop with 16 pages of information, and each sales pitch fell flat as I flipped page after page of my research stressing why I had made my decision and emphatically making it clear that I would not be swayed.
Showing the letter to fight
Today, I walked into the 3Three mobile telephony shop to remove the adult content filter on my phone. This is not to entertain bawdry activity but to take of restrictions where somewhat overzealous censors might have blocked innocuous websites.
Besides, I should not be embarrassed to visit websites of an adult nature, and I do not want the establishment to determine what I can or cannot view even if I do not end up viewing sites the sententious might presume will corrupt my morals.
3Three provides one of the following three ways of removing the adult filter.
  1. A refundable credit card charge.
  2. By visiting a 3Store with identification to verify age.
  3. Over the phone by calling customer services and still having a credit card.

I chose to visit the store because that meant I could have questions answered along with all the assistance I require if there are issues.
I approached the counter and asked to enable Adult Content and the customer service agent said I should call Customer Services because the adult filter cannot be lifted in-store.
Giving the letter to sight
Patiently, I attempted to access a possible adult site and the filter warning came up with the instructions, the letter of which was clear, it can be done in-store and so I expect it to be done in-store until such a time when the advice on the 3Three website is removed.
Seeing that I had won the argument, the agent himself called Customer Services and went through the process that involved reading disjointed numbers off my SIM card, reciting my phone number like a mantra and though I am a good many years over 18, I still had to prove I was over 18.
Having things done to the letter can be pernickety but I will not be fobbed off by recalcitrance in the face of compelling information.
Seeing the letter of blight
As I left the store and got to the City of London, not too far from a church, a little inhabitant scurried into a cranny defying to the letter the metaphor of being as poor as church mouse, this mouse was probably too well fed to be swift on its feet.
Perish the thought that besides the vermin of banksters that roam the skyscraper sewers of the City of London gambling away our futures for bonuses today, we have the compounded infestation of vermin in subterranean sewers too.
In no way, have I found to love these scenarios to the letter without a fight for the right in the sight of blight.
Where is Dick Whittington and his cat to make history again?



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