Thursday, 14 February 2013

Thought Picnic: A Task of an Ask


What an atrocity of wasted time
Nothing is more annoying than when jobs are created for people for the sake of it and in the process what was a simple process of interaction becomes a bureaucracy bottleneck of suddenly officious personnel frustrating others.
For a long time before I arrived on the scene, you got access just by asking reception, there was a sign emblazoned at reception saying this service is available on request from the same reception staff, no questions, no quibbles and no red-tape.
Inserting frustration
However, now a layer of unnecessary officialdom has been added to the workflow, even though ultimately the reception staff will service the request, the poor requester now has to do double legwork to get anything done.
The sign is still there but a renewal now requires that we visit reception to learn that we need to contact some pen-pusher who will click a button to ask reception to grant access whilst asking you enter the bureaucratic nightmare of service requests that end up on the desks of first responders whose powers of the basic perception of communication will make explaining the very visually graphical scene to the those with severe sensory deprivation a greater pleasure.
Bothering less
I wonder to myself if I really want to run the gauntlet of this essential to them but somewhat cumbersome for me situation, there are things that are not worth the bother besides creating a situation that the frustrated get creative and for all the resourcefulness available to man will be much tempted to break the system and get the fresh air of freedom and liberty.
As I write, the pen has been pushed but the reaction is late in coming, a 5-minute ask is easily becoming a 1-hour task for the sake of God knows what but eternal frustration.
Let’s not ruin a fine day, when it happens, it happens.

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