Tuesday, 6 May 2008

Tenerife tomorrow arranged by staff so good

Hard graft planning

It has been drama, disappointment and delight trying to arrange a trip to Tenerife, only determination and the exquisite service of the staff at the Riu Palace Maspalomas saved the day.

On Thursday, I tried to arrange a trip through LastMinute excursions and there was no one at the other end of the phone to sort it out.

I then went to a tour arranger on Friday who struggled to make the arrangement only to find out that I could not travel on the days I wanted and had to wait a week.

When we finally got to the detail, they would not pick me up at my hotel and the pick-up time was set for 05:31 in the morning despite the fact that their brochure indicated 07:31 – I eventually gave up on that arrangement.

A basic trip round the island was also too difficult for them to setup; it made one wonder what business they were in.

Arranged but cancelled

So, I returned to my hotel reception where there concierge was able to setup the VIP Tour of the island for Saturday and the trip to Tenerife/Loro Parque for Tuesday – today.

I dropped my keys at reception on Monday well after 15:00, but when I returned, there was a note for me indicating the trip had been cancelled.

I was not impressed and this was supposed have been arranged by another outfit called Ultramar Express – we were go nowhere either slowly or by express by all accounts.

No one could tell why the trip had been cancelled, that is not to say that it was also going to be an early pick-up at 05:35 in front of my hotel.

In the face of all that, I would have been able to have an early breakfast and a late cold dinner when we returned, but it did not happen and so my story.

They offered a simple Loro Parque tour for Wednesday which would have been just as good as a day out to the zoo, I wanted more, so I cancelled.

Service I cannot only praise

The manager however agonised about how to help, at one time I had the idea of going for a night to Tenerife and I went to see a travel agent recommended by the hotel – the travel agent was busy fixing a new air-conditioner so could not do anything till the afternoon.

As I returned to the hotel, the manager had already spoken to a tour director to see if I could join one of their arrangements to Tenerife that includes the Loro Parque, in fact, all had been arranged and it only required my assent.

He had the cash and all the necessary stuff ready when he came to speak to me and offered to introduce me to the tour director in my own time. I immediately took up the offer and it was all done in less than 5 minutes.

New pickup time – 07:20 on Wednesday and the guarantee of a late dinner when we return at just before 22:00.

Staff this good

You cannot get staff this good in any place but where they are well paid, well catered for and recognised as assets to the company – there is no doubt that it is the staff that creates the opportunity for repeat visits to these luxurious establishments.

I am utterly delighted and pleased; I do not expect to hear the tour has been cancelled but then, let us not tempt fate.

No comments: