Friday, 23 July 2004

Demanding Courtesy

Escalate this!
After the utterly spiteful mail I received from my boss on Tuesday, I had gotten to a point where I would not stand for any of it any more.
There has to be someone in the company to whom I could appeal to redress this situation and make it right, just and good. The idea that occurred to me was to forward it to both the CIO and HR Director, but on the insightful advise of a colleague I included the CEO in the circulation.
Do not get me wrong, all I wanted was for someone to attend to it and create a situation where I could leave the company in the best of spirits, having not burnt any of my bridges. Copying in the CEO was for the effect of having him wonder why he mailbox received this nonsense and have the other parties sort it out forthwith.
I sent the email under the title of Managerial Conduct on Wednesday evening and even copied in my boss, lest he be surprised at what I was stirring up.
By Thursday, afternoon, I was invited for a meeting with the HR Director and CIO. Not knowing what slant it would take, I asked if I could bring a colleague. The meeting arranger paused and then returned later to suggest that the meeting was going to be friendly and completely non-confrontational.
So, giving the benefit of doubt, I had my friend on standby but attended the meeting alone with some biscuits for coffee.
The meeting was pleasant, heart-warming and very positive, apart from condemning the lack of courtesy on the part of my manager, they offered to let me go immediately if I so wished. I however, decided I needed to finish a few tasks before leaving and so set the date for my last working act for the next Tuesday - 3 working days away.
I also asked that the CIO arrange a meeting with my boss to ensure that we met and parted on very amicable terms and that happened this afternoon.
Face-saving addict
As usual, in the persistent, interminable and obsessive face-saving nature of my boss, he consulted with one of my close colleagues, suggesting he allowed the CIO and HR Director to meet with me without him being present. It speaks volumes; as if I would have agreed to attend if he was to make a showing.
The CIO and HR Director had already said they would overrule him with regards to whatever redress I wanted, he either reports to them or the meeting and assurances were a farce. Sometimes the effrontery of the man blows me away.
He also suggested that my need for recognition was excessive, considering there are many more who have done a lot more and have received no acknowledgement or recognition. My point exactly, what is wrong in expressing gratitude to help increase productivity, goodwill and effectiveness at work?
Anyways, I am of the view that I would be well regarded when I leave and apart from referring to my boss, my activities are in a better light with everyone else but probably him.
The Letter what done it
Dear Lady/Gentlemen,
After much reflection, I am compelled to highlight what I regard a gross injustice in relation to my tenure of service at this company which runs to over 2 years.
I illustrate in some detail three particular grievances
  1. The way my resignation was handed and how I am being treated by my manager
  2. The inability of HR to mediate and adjudicate in conflict resolution
  3. The laissez-faire attitude to what could have been a better handled exit and handover process
I decided to seek other career opportunities immediately after a meeting with my manager Mr Boss which included 3 other attendees to defend my implementation of SMS in the Enterprise following standard Microsoft guidelines and 8 years of experience providing this service to conglomerates.
That meeting which was chaired by Mr Boss was a display of the most unacceptable and untenable use of language, innuendo and threats, none of which I have ever encountered on over 16 years of employment.
The way we were treated disrespectfully, shabbily and without integrity was legendary, it was the very last straw in a litany of events that forced a decision to leave.
When I handed in my notice of resignation, it was received with disdain and no acknowledgement of whatever I might have done in service to this company, even though I do have 2 performance review statements that commend my service, loyalty and professionalism.
In working out what is effectively going to be 7 weeks notice, I appealed to the good nature and reason of Mr Boss and well as the record of my service to allow either an early release or a 4-day week of 40 hours to no avail.
This was complicated by the fact that HR was unable to offer any mediation or conflict resolution. The medical opinion of my doctor was that this was creating a stress level impacting negatively on my health and ability to work, but I returned to work anyhow to complete my assignments as best as I could.
I am seriously concerned that nothing was being done to ensure that my activities and responsibilities are effectively handed over to some other personnel.
I suppose there is a difference of opinion between my colleagues who think my leaving would create a vacuum and my manager who by inference contends that my presence or absence is of no significance.
This is just an opinion, but I believe I deserve better than this petty attitude and use of reckless communication.
Whilst I am not under the illusion that anything would be done to redress this matter with a person so high in the management structure of the establishment, I am putting this on record as the view that the company represents of my service until refuted by a competent authority.
I have also attached for your perusal all email exchanges with Mr Boss, starting with my Letter of Resignation of the 10th of June 2004.
Thank you for your forbearance and time.
Yours sincerely,
That did it and did it well, I feel vindicated and everyone else who can see through this whole charade knows that it is best not to stand for discourtesy, no matter how high up the cadre the person is or how old-fashioned it seems.

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